Spent Friday evening and Saturday morning doing the online orientation modules. What struck me is that many of the questions on the quizzes at the end of each module asked lots of questions about "computereze" things.....
a. zipping files when there are multiple file types to submit for an assignment
b. clicking on the "Home" icon takes you to....
This was the first time I've realized how difficult it must be to create an online education program with the varying degrees of competence of the users. I can't imagine the volume of calls the HELP desk receives.
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